Call center outsourcing is the norm these days and, why not? They serve the customer care needs of businesses more efficiently and on time. There are various types of outsourced customer care services. And businesses primarily choose anoverseas call center partner to operate their customer care. An overseas center is different from an on-shore and near-shore call center. On-shore centers are established in the same country where the business is located and, near-shore means located in a nearby country with a similar time zone.
It makes us question, what is an overseas call center? And how is it any different from other outsourced call centers?
Well, an overseas call center is a customer services provider that operates from another foreign country where its running costs are low. They offer diverse, economically viable services with 24×7 staff and provide multilingual support with English. Most of them are located in India, Brazil, and the Philippines, which are the hub of these call centers.
Overseas call center outsourcing has many benefits for every type of business.
Here we have listed some of them to help you make the right choice while choosing one.
- Low Operational Costs: One of the significant benefits of an overseas call center is the low cost of the services. Most of the time, outsourcing services from an on-shore team is more expensive. But you get the same services at much lower rates when you use the services from foreign shores. The expenses and employment costs are comparatively much lower because of the low cost of living in that particular country. It is thus a wise decision in terms of economic benefits. You can use those resources to improve your products and services instead.
- Multilingual support: In these global expansion times, language support is very crucial for effective customer care. And overseas outsourcing services leverage it by offering multilingual support in popular world languages. They hire agents specifically with language skills so that customers the world over do not face communication problems. It improves customer relations and enhances their satisfaction.
- Overseas Maintenance: Call center outsourcing with overseas centers invest heavily in infrastructure required for maintenance of the center. They use the latest technology and tools, up-to-date software, and state-of-the-art office space for the smooth operations of call center services. When you outsource their services, these mandatory requirements are fulfilled by them. You do not have to invest yourself in any kind of maintenance. Moreover, they ensure strong security measures for any data breach of your valuable information.
- Flexible Scaling and 24 Hours Services: Overseas call centers also have the benefit of working at different time zones. Due to it, your business gets the services round the clock without losing any opportunity. Your customers are taken care of during after-business hours in your home country. They also have flexible scaling solutions, wherein you can scale the staff up and down as per your business needs. This facility comes in handy when your business shows a growth spurt or runs low. It is also helpful during higher seasonal call volumes like holidays or the new year.
- Trained Staff: Agents working for an overseas center are sensitized about the cultural differences of countries they are working for. It includes mannerisms, language intonations, and local slang prevalent there. Call center outsourcing providers train them about the products and services of your company so that your brand persona remains unaffected when customers call for queries. So before you consider partnering with an overseas vendor, make sure to look for these benefits and whether they align with your business goals.
You can also contact us at LiveSalesman for overseas call center services. Our teams are proficient in the management of customer care for global companies. With 24x7x365 days customer care solutions and multilingual support, your business is bound to make an impact with satisfied customers and improved ROIs. Our experience in call center services makes us the perfect choice for your customer care needs. Feel free to call us at LiveSalesman. We are happy to serve you with the best.
Multilingual Call Center Outsourcing 